Frequently Asked Questions (FAQ)
General Questions
What materials are used in KCee London candles?
- Our candles are made from 100% pure British beeswax and are infused with natural British lavender oil.
Are KCee London candles cruelty-free?
- Yes, all our candles are crafted without any animal testing.
How are the beeswax and lavender oil sourced?
- We source our beeswax and lavender oil exclusively from British farmers who practice sustainable farming methods.
Ordering and Payment
How do I place an order?
- You can place an order through our website by selecting your desired products and completing the checkout process.
What payment methods do you accept?
- We accept various payment methods including credit/debit cards and PayPal.
Is my payment information secure?
- Yes, we use secure payment gateways to ensure your information is protected.
Shipping and Delivery
What are the shipping options and costs?
- We provide a range of shipping options tailored to your location. The shipping cost will vary depending on where you are and will be automatically calculated at checkout.
How long will it take to receive my order?
- Delivery times vary based on your location. Typically, orders are delivered within 2-7 business days.
How can I track my order?
- Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
Returns and Exchanges
What is your return policy?
- We accept returns within 30 days of purchase. Please refer to our Shipping and Returns Policy for more details.
How do I initiate a return or exchange?
- To initiate a return or exchange, please contact our customer support team with your order details on [EMAIL]
Who covers the return shipping costs?
- If the return is due to a defect or error on our part, we will cover the return shipping costs. For other returns, the customer is responsible for shipping costs.
Product Information
Do your candles contain any artificial fragrances or dyes?
- No, our candles are made with natural ingredients and do not contain any artificial fragrances or dyes.
What are the benefits of using beeswax candles?
- Beeswax candles burn cleaner, last longer, and have a natural honey scent. They also release negative ions that can help purify the air.
What are the benefits of lavender oil infused candles?
- Lavender oil infused candles promote relaxation, reduce stress, improve sleep quality, and have natural antibacterial properties.
Why does my candle crack after using it?
-Beeswax has a higher melting temperature compared to normal wax and cools down much quicker at room temperature. This rapid cooling can sometimes cause the candle to crack. However, rest assured that this does not affect the performance or burn quality of the candle.
Is it safe to use the lid to extinguish the candle flame?
- No, using the lid to extinguish the flame is not recommended. The smoke can fill the space between the wax and the lid, contaminating the wax and dirtying the glass.
Contact and Support
How can I contact customer support?
- You can contact us via email at support@kceelondon.co.uk. Our support team is available Monday to Friday, 9 AM to 5 PM and 10 AM to 5 PM on Saturdays. We try to answer all emails within 48 hours, however more complex enquiries may take longer.
Where is KCee London LTD located?
- Our headquarters are located in London, United Kingdom.
How can I stay updated on new products and promotions?
- You can sign up for our newsletter on our website to receive updates on new products, special offers, and promotions.